How long does Purolator hold a parcel?
Hold For Pick Up •Customer requests shipment be held at local Purolator facility or Agent in place of delivery to the receivers home or business. Shipping Agent will hold the package for 5 business days and the customer can pick up at their convenience.
What happens if I don’t pick up my Purolator package?
Shipments held for pickup will be held at the authorized Purolator location up to five business days. If the Receiver fails to pick up the Shipment during this time, Purolator may return the Shipment to the Shipper at the Shipper’s expense.
How many delivery attempts does Purolator make?
Purolator: Purolator will make up to three delivery attempts to deliver your package to a business and 1 attempt for a residential delivery. After those unsuccessful delivery attempts, Purolator will hold the package for five business days.
What is the maximum length for shipments within Canada accepted by Purolator?
How large/heavy can a courier shipment be? For size and weight restrictions, please visit our Special Handling webpage. Special handling for pieces that exceed the standard maximum weight (more than 50 lbs.) or size (equaling or exceeding 48 inches (4 feet) in length or overall piece size of 165 inches).
What happens if I miss my Purolator delivery?
What if I missed my package being delivered? For a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. Your shipment will be held at our shipping location for a maximum of 5 business days. Some exceptions may apply.
How to request hold for pickup Purolator?
If that is the case, you will be provided with the next steps once the tracking number is provided. 1. Enter “Hold for Pickup” followed by the tracking number. The Virtual Assistant will now assist you with the hold for pickup request.
Does Purolator leave packages?
Residential Signature Required If this option is not selected when shipping to a residential address, Purolator has the authority to automatically leave shipments without a signature if the drop-off location is determined to be safe and secure.
Will Purolator deliver if I’m not home?
Not going to be home for your delivery? No problem! You can even let us know where you’d like us to safely leave your package while it’s on-route.
Does Purolator refund money?
To get a refund on shipping charges, please contact us via live chat or by calling 1-888-744-7123. If the shipment is damaged and valued at over CAD$500, or you require assistance completing this form, please call 1 800 461-0540.
Is FedEx faster than Purolator?
It found that Purolator offers the fastest Canadian transit times for packages, compared to both FedEx and UPS. This also includes the fastest delivery to Canadian rural destinations.
Is Purolator reliable?
Purolator recognized by consumers as Canada’s most trusted delivery services partner in the Gustavson 2019 Brand Trust Index. TORONTO, May 10, 2019 – Canadian consumers have ranked Purolator as their most trusted delivery partner, according to the Gustavson 2019 Brand Trust Index.
How do I reschedule Purolator delivery?
Contact us via our Virtual Assistant through the “Chat” button at the top right side of the Purolator.com website and share your tracking number. Or contact Customer Service at 1 888 SHIP-123. We will be able to make the necessary corrections and ensure your shipment is delivered as soon as possible.
Can I just pick up my package from Purolator?
Your customers can request to pick up their shipment at a Purolator delivery location in Canada. We’ll pick up a non-cash payment when we deliver your shipment and then forward the payment to you. Available for in-Canada shipments with most of our Purolator E-Ship® Solutions (excluding shipping as a guest).
Did not receive Purolator package.?
To initiate a trace investigation, please contact us at using one of the following methods: Chat at Purolator.com. Email [email protected]. Phone 1-888-744-7123.
Does Purolator work on weekends?
Purolator does deliver on weekends (unlike Canada Post) but the service and costs may vary greatly based on location and your chosen shipping method. If you are looking for greatly discounted shipping rates for your E-commerce business, Stallion Express is here for all your shipping needs at the best prices.
What happens if I miss my package?
If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.
Can I reroute with Purolator?
Purolator Virtual Assistant You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up. Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!
Does Purolator deliver to door or mailbox?
End-delivery options are available to over 16 million addresses, including post office boxes, community mailboxes, parcel lockers, 6,200 retail facilities, and remote locations for no extra charge.
Does Purolator attempt redelivery?
Carrier specific redelivery policies: Purolator: Purolator differentiates delivery attempts between residences and businesses. For residences, they’ll make one attempt with a 5-day hold at the depot.
Why does my package say hold for pickup?
Hold for Pickup is a service that allows mailpieces to be held at a designated Post Office location for pick up by a specified addressee or designee rather than have a carrier attempt delivery. Mailers can request this service when they purchase postage for eligible items with select methods.
How do I get Purolator to hold my package?
Hold For Pickup This feature allows you to have your shipment held for the receiver to pick up at an authorized Purolator location of your choice. Select the checkbox to activate the Hold For Pickup window. Enter the receiver’s postal code to find and select a nearby authorized Purolator location.
Can you cancel Purolator delivery?
Go to ‘Ship & Track’ Choose ‘Cancel a Shipment’ Select the shipment that needs to be cancelled. Click on ‘Cancel’
Does Purolator deliver 7 days a week?
Purolator QuickShipTM Transform your customers online delivery experience with enhanced speed and efficiency. With options to deliver 7 days of the week, you’re guaranteed† to stay ahead of their expectations.
How to tell if Purolator requires signature?
Purolator.com. Select one of the signature options from the dropdown menu: Required: A signature will be collected from receiver at time of delivery. Not Required: No signature will be collected from receiver at time of delivery.
Does Purolator send text messages?
Delivery updates will automatically be sent via SMS to the recipient’s phone using the number they provided.
What does Purolator in transit mean?
This shipment is currently in transit to a Purolator facility. On Purolator vehicle for delivery. This shipment is destined to the receiver’s location for delivery.
Does Purolator leave packages?
Residential Signature Required If this option is not selected when shipping to a residential address, Purolator has the authority to automatically leave shipments without a signature if the drop-off location is determined to be safe and secure.
What if Purolator delivery is not received?
To initiate a trace investigation, please contact us at using one of the following methods: Chat at Purolator.com. Email [email protected]. Phone 1-888-744-7123.
What happens if you miss a package delivery?
If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.
Will Purolator deliver if I’m not home?
Not going to be home for your delivery? No problem! You can even let us know where you’d like us to safely leave your package while it’s on-route.
How long does Purolator hold a package?
Does Purolator hold a shipment in storage?
Can a shipment be held at a Purolator delivery location in Canada?
When does Purolator deliver?
Purolator Package Holding Times
Here’s the thing – there’s no set time frame for how long Purolator will hold a package. It depends on a few factors:
The type of shipment: If you’re sending a standard package, they’ll typically hold it for a few days. If it’s a more complex shipment, like a large or fragile item, they might hold it for a bit longer.
The delivery address: If the delivery address is remote, they might need to hold it for a bit longer to find the right time to send a delivery driver.
The reason for the hold: If there’s a specific reason the package needs to be held, like an address change, they might hold it longer.
Purolator’s website says they’ll try to hold a package for at least 3 business days if there’s an address problem. But, they might hold it longer if they can’t deliver it right away.
What Happens If My Package Needs to Be Held Longer?
Purolator will make a few attempts to deliver your package. If it can’t be delivered, they’ll usually send a notification. This notification will tell you where you can pick up your package or how you can arrange to have it re-delivered.
You can also contact Purolator directly to check on your package. They might be able to tell you how long it’s been held and when it will be delivered.
Purolator Package Holding Policies
Purolator has policies in place to deal with packages that need to be held:
Address change: If you need to change the delivery address, you can do so online or by contacting Purolator directly. Make sure you give them plenty of time to process the address change.
Package not delivered: If your package wasn’t delivered, you might need to arrange for it to be re-delivered. You can do this online or by calling Purolator.
Refused delivery: If you refuse the delivery, Purolator will hold the package for a while before returning it to the sender.
How Long Does Purolator Hold Packages That Have Been Refused?
If you refuse a Purolator delivery, they’ll hold it for 30 days before returning it to the sender. After that, they’ll charge you for storage fees.
How to Check Your Package’s Status
You can check your package’s status online or through the Purolator mobile app. Here’s how to do it online:
1. Go to the Purolator website.
2. Enter your tracking number.
3. Click on “Track My Shipment”.
Purolator’s Address Change Process
If you need to change the delivery address of your Purolator package, there are a few ways to do it.
You can:
* Change your address online through their website.
* Call their customer service line.
* Change your address in person at a Purolator location.
To change your address online:
1. Go to the Purolator website and find the “Track My Shipment” page.
2. Enter your tracking number and click on “Track”.
3. Click on “Change Delivery Address” and follow the instructions.
Make sure to give Purolator enough time to update your address before the delivery date.
FAQs
Here are some frequently asked questions about Purolator package holding times:
Q: How long will Purolator hold a package for me?
A: There’s no set time frame, but they’ll generally hold it for a few days. They may hold it longer if there’s a reason for the hold, like an address change.
Q: What if my package needs to be held for longer than a few days?
A: You can contact Purolator directly to discuss this. They might be able to accommodate your request.
Q: Can I pick up my package at a Purolator location?
A: Yes, you can. You can find a Purolator location near you on their website.
Q: What happens if I refuse a Purolator delivery?
A: They’ll hold the package for 30 days before returning it to the sender. You’ll also be charged for storage fees.
Q: How can I check the status of my Purolator package?
A: You can check it online or through the Purolator mobile app.
Q: How can I change the delivery address of my Purolator package?
A: You can do this online through the Purolator website, by calling their customer service line, or in person at a Purolator location.
Q: What are Purolator’s contact details?
A: You can find their contact information on their website.
I hope this guide has helped you understand Purolator’s package holding policies. Remember, it’s always best to be proactive and contact Purolator directly if you have any questions. Happy shipping!
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